Blogging About Blogging

Tia Graham, theblogsultant.com

Aweber: a Customer Service review

Blogrush is working on some issues and still has dashboards down; I did notice in doing month end traffic reports yesterday that I have seen traffic on all my sites coming in via blogrush. So we will optimistically wait to see what they unveil.

Mumdinger is unfortunately, not something I can give any more time to. Maybe later when they are bigger. Right now, I’ve seen so little change on the site that I must cut it from my daily intinerary.

But last week I set out to vamp up my weekly newsletter a bit. It had a long way to go; until then I was just sending out a group, plain text email! I started with FeedBlitz, having heard good things about it on recommendation. But after two frustrating hours I gave up and went to my second choice, which ironically should have been my first! Aweber.

Set up was easy. Within a half hour I had my first newsletter created and distributed in graphics that complimented my theme. Two days later I got a phone call…knock me over with a feather! It was someone from the company welcoming me and wondering if I had any questions; I was so bummed that I was driving and had to let voicemail get it! But wonders of wonders, the next day I got a letter in the snail mailbox…more welcome, more offers of help should I have any questions!

Now mail-outs and phone calls can be intrusive and I usually view them that way. This time though, I felt like they actually cared to have my business. I felt that there genuinely offering their assistance and that it matters to them if I’m satisfied or not. Today I need to create another newsletter and I’m actually a little giddy looking forward to it! I am totally relaxed about something I’d been procrastinating on, knowing that if I run into any problems, they are approachable for help. Wow!

Hats of to you Aweber! I’m proud to be using your service! Thanks for making me feel valued as one of your customers.


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